About King & Wood Mallesons

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Apply now Job no: 495226
Work type: Full time - Permanent
Location: Sydney
Categories: Business Services

Download File PD - Concierge.pdf


About the role:


You will be a key point of contact for partners and staff across a broad range of business services functions and will represent the KWM brand in a professional and immaculate manner at all times, and therefore your client service ethic and personal presentation will be a key strength.


Please see attached Position Description for further information.


Key accountabilities

  • Greet and engage with clients (predominantly internal) in a highly professional manner.
  • Seek out opportunities to enhance the client’s KWM and Business Services experience.
  • Ensure Business Services Concierge desk is ready is prepared and presented to the highest standard.
  • Liaise with external suppliers.
  • Manage visitor requests.
  • Perform other duties associated with the various Business Services areas where assigned, including premises, records management and any related tasks.
  • Contribute to the continuous improvement of the department and enhancement of our client service levels.
  • Ensure the tenancy is a safe and secure environment for all KWM people, clients and visitors.
  • Undertake other duties and projects as requested by Business Services Leader or Head of Business Services & Premises.

Key business skills

  • Computer literacy and knowledge of MS Office software
  • Customer Service experience
  • Previous experience in Front of House or as a Hotel concierge
  • Visitor management software experience
  • Knowledge of legal office/corporate environment
  • Knowledge of Business Services processes and operations or records management
  • Knowledge of records management software


Skills & Abilities

  • Reliability with a demonstrated team focus
  • Proactive, with an ability to quickly learn and maintain new skills
  • Exceptional attention to detail with strong time management skills and the ability to multi task
  • Sound written and verbal communication skills, ability to liaise with internal and external clients at all levels.
  • Excellent client service and negotiating skills, demonstrating professionalism and courtesy and all times.
  • Ability to work under close supervision or autonomously at times
  • Confidentiality and discretion at all times.
  • Flexibility  to work outside of core business hours if required.

About us

As a leading international law firm headquartered in Asia and recognised as one of the world's most innovative law firms, King & Wood Mallesons offers a different perspective to commercial thinking and the client experience. With access to a global platform, a team of over 2000 lawyers in 27 locations around the world, we work with clients to help them understand local challenges, navigate through regional complexity, and to find commercial solutions that deliver a competitive advantage for our clients.


What we offer

We strive to create a positive, stimulating and diverse work environment - one that is based on teamwork, learning, open communication and knowledge sharing.

We have initiatives in place that ensure that the firm's culture is welcoming and supportive. We offer flexible working practices to help you meet your work, family and lifestyle commitments, along with exceptional training opportunities, mentoring programs and other benefits.


How to apply

All job applications must be submitted through kwm.com.  Please apply by selecting the "apply now" link below and completing an online application form.

For further information on this role, please contact Emma Mahoney at emma.mahoney@au.kwm.com


If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.


King & Wood Mallesons is an equal opportunity employer and is committed to principles of diversity and inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.


All job applications must be submitted through kwm.com, Seek, LinkedIn or an authorised agency, applications through any other third party websites will not be accepted


Advertised: AUS Eastern Standard Time
Applications close:

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