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Shared Services - HK

Guest Services Manager

Apply now Job no: 495934
Work type: Full time - Permanent
Location: Sydney
Categories: Business Services

We are looking for an experienced Guest Services Manager to join our dynamic Sydney based Hospitality team. The successful candidate will enjoy being hands on as well as provide operational oversight to lead, inspire and manage the client service floor.

About you:

You will enjoy working as part of a professional team and will provide strong leadership and people management, effective operational oversight and commitment to maintaining a consistent exceptional standard of food and service to both our external and internal clients.

As the ideal candidate, you will have:

  • Previous experience working in a professional services boardroom environment;
  • Effective team management & development including resource management, coaching, setting expectations and encouraging a collaborative, inclusive and high-performance team culture;
  • Strong management and organisational skills in overseeing the meeting floor facilities;
  • Strong stakeholder management, excellent communication skills and a customer focussed attitude;
  • Exceptional Barista skills with experience in high volumes and fast turnarounds;
  • Experience with rostering, budgeting, monthly reporting and general experience with expense and invoice management.
  • Resilience and a positive attitude.


About us

We are a top-tier law firm that aims to have a significant and positive impact on our people, clients and communities in which we work. Our firm is special because of the collective spirit of our people. We are bold, creative, collegiate, caring, smart and fun. We offer our people competitive total rewards and a strong focus on career development opportunities.

King & Wood Mallesons is an Asian headquartered global law firm with more than 2,000 lawyers across 27 locations including China, Hong Kong, Australia, Singapore, the United Kingdom, continental Europe, the Middle East, Japan and the US.


Why work with us?

We want to be the law firm clients love to work with and a great place to work and grow for our people. It’s important to us and our clients that you our people find working at KWM an enjoyable and rewarding experience. 


We know our people value flexibility around when and where they work. So we are committed to offering a more adaptable way to work – we call this Agile Working.


Growth conversations and real-time feedback is also a priority.  So whether it’s more targeted and meaningful conversations around professional and personal development, regular feedback, coaching or developing infrastructure - we want to help our people grow. 


How to apply?

Please apply by selecting the "apply now" link below and completing an online application form.

For further information on this role, please contact Aubrey Burn, People & Development on aubrey.burn@au.kwm.com

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.

Agencies - please note that we are not currently accepting applications from agencies for this role.

King & Wood Mallesons is an equal opportunity employer and is committed to principles of diversity and inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.

All job applications must be submitted through kwm.com or Seek.

By proceeding to submit your application for a position at KWM, you are confirming you have read our Privacy Statement for Prospective Employees at http://careers.kwm.com/en/privacy-statement-for-prospective-employees and understand its requirements.

Advertised: AUS Eastern Standard Time
Applications close:

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